| "Pearls around the neck - stones upon the heart." |
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Yiddish Proverb |

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23 May 1998 To inquire about room rates I dial (408) 998-1900. |
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| Woman: | "Fairmont Hotel." |
| Eric: | "Hello, I would like to inquire about room rates." |
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The woman switches me to another line without saying a word.
After ringing a few times the phone goes dead. I dial the number again and get the same woman of few words. |
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| Woman: | "Fairmont Hotel." |
| Eric: | "Yes, I just called a second ago and ..." |
| Woman: | (cutting me off) "What do you want?" |
| Eric: | "I'd like to inquire about room rates." |
| Woman: | "One moment." I am abruptly switched to another line. |
| Man: | "Fairmont reservations. Can I help you?" |
| Eric: | "Hi, I'd like to inquire about room rates." |
| Man: | "For tonight sir?" |
| Eric: | "Well, actually for sometime in June. I don't know the exact day at this time." |
| Man: | "Our room rates change constantly sir." |
| Eric: | "Could you you give me a ballpark figure. It would be helpfull for planning purposes." |
| Man: | (after several minutes of paper shuffling): "Two hundred sixty nine dollars a night sir." |
| Eric: | "Thank you. |
| I have the feeling $269 might be a conservative figure. Eric | |
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